We moved into a house and we cannot contact the old homeowner to change over the ring doorbell but it says it’s still connected to his account. How can I get this disconnected? Or should I just throw it away and buy a different video door bell from another company?
Hi there, @AshSim. In this instance it is best to follow the Change of ownership process to obtain access to the Ring device. There are times when the previous owner is not reachable, or further steps are needed. if this is the case, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. 