I’m receiving notifications but when I go to the app the video isn’t showing up.
Hi @David0508. Are you referring to the Live View, or the recording of a past event in your Event History? If you are unable to open the Live View, check out our Community Post on common causes for the Live View not loading here. If it is the recorded events that are not playing, you’ll need to make sure you have an active Ring Protect subscription for that device.
If you’re unable to resolve your concern with the above information, please give our support team a call at one of the numbers available here. They’ll be able to provide further assistance in getting this taken care of. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. 