Ring Door Bell video acting odd when the post light is on

Products Video Doorbells
#1

This started about two weeks ago. When my post light is on, the video flares up and I hear a click on the replay or live view. When I turn off the post light it stops:

Here is the issue: https://ring.com/share/286c5b5f-f6c0-4d68-9931-d18775a1ec3e

It doesn’t seem to happen at dusk… only when it is dark out: https://ring.com/share/104d9a05-2e9c-4e1b-b0bf-5b32119b2eaa

And when I turn off the post light it stops: https://ring.com/share/37ea87f0-fb98-4640-b46e-7356695034c4

This is from a few weeks back… not occurring: https://ring.com/share/4df86bbd-8ce4-418b-baec-2d3611a93570

Any thoughts? Nothing has changed on my end. It appears to have started on Oct 11th.

#2

Hi @opus515. It looks like the post light is throwing off your Doorbell’s night vision filter. You can try resetting the Doorbell by holding down the setup button for at least 20 seconds, and then setting it back up in the Ring App with the instructions under Set Up a Device. If that doesn’t resolve this, would you mind following up with our support team directly on this matter? You can give our support team a call at one of the numbers available here. They’ll be able to look into this more closely to determine if it’s the post light causing this or not. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

#3

No go… still occurring. I will need to call Support I guess.

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