Ring door bell stopped working

Hi. For the last 2 years my doorbell has worked flawlessly. The last few months it kept showing offline. I reset it made sure the connections were good. Everything on the app says there is nothing wrong with it. Cannot go live, I hit the bell and it rings in the house but does not show any video. It also does not catch any motion.

Hi @xchellelynnx. Thank you for detailing your experience here and what you have done to try to get this online and functioning again. Since you have exhausted the troubleshooting steps you can do on your end, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.