I reached out to Ring support for battery issue on my 2nd door bell in 3 years. 1st one died shortly after warranty expired. i bought 2nd one and it is now having battry drainage issues 15 months after install/purchase. Support is basically saying i am out of luck and to buy yet another one…below is email exchange and i replied with my thoughts. interestingly they can send you email for follow up but you can’t reply to their email as auto replies says we don’t support via EMAIL …what a joke…
Unless they do teh right thing and address this as its my 2nd unit in about 3 years i would never buy RING product and will ensure all my friends and family know about my issue so they can decide for their own. there are many products out there which provide better support…for example, i had a Nest camaras (5 of them) and they were out of warranty (1.5 years after warranty expired) yet they replaced it at no charge. i contacted NEST to understand what the issue was so i can replace it but support said its unusal to fail this early though its been 2.5 years and they replaced it without me asking or expecting…this is only about 15 months old and 1st was about 17 months old. product keeps dying or having issues and they want to sell you newer one at 35% discount…ya right…DO the right thing… make your product more reliable or accept faulty products…
Hello Treschia,
My name is and I am owner of the business where this door bell is installed. I must say it is extremely disappointing that the product is not reliable. This is our 2nd door bell in 3 years. I had one prior to this that failed a soon after warranty expired. Now this one is about 15 months old and Battery has died (requires frequent charging). I understand you guys offered 35% discount on replacement doorbell but I do not feel I should spend any money on the product that only works while its in warranty of 12 months. Spending this kind of money every 15 to 18 months is unacceptable. I feel you guys should give us a replacement battery at no charge as its right thing to do given multiple failures on multiple products. As a business owner, I use many products and RING is the only product that is continuing to fail shortly after warranty expires.
I can tell you that If I have to replace it, I will go with other product as I can’t justify spending money on product that is not reliable and support is not behind it.
Happy to talk on the phone if you like.
Frustrated and disappointed customer!
---------- Forwarded message ---------
From: ring support <support@ring.mail.kustomerapp.com>
Date: Fri, Aug 21, 2020 at 4:44 PM
Subject: Re: Ring Video Doorbell 2 - Battery Draining Quickly while Hardwired
To: <>
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Hi Mark,
I am reaching out to see if everything is going well since we last spoke. If there are any other questions or concerns you may have, please feel free to reply to this message and I will get back to you as soon as possible.
Thank you for contacting Ring!
For more information, please visit ring.com or our online help at support.ring.com.
Treschia
CS Tech Agent
www.ring.com
If you need assistance in the future please check out our help center.
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On Thu, Aug 20, 2020 1:00 PM, support@ring.mail.kustomerapp.com wrote:
Hi Mark,
It was a pleasure speaking with you today. Please know that we are committed to providing you the highest level of service.
Here at Ring, your safety and security is our top priority. To protect your Ring account, you should take advantage of two-factor authentication (2FA) available in the account settings of the Ring app. Please consider enabling the 2FA feature in your account today. We also, recommend changing your password and making sure it’s different from any other password you use; it’s the best way to protect your Ring account. For more information on how to set up 2FA click here.
Thank you for contacting Ring!
For more information, please visit ring.com or our online help at support.ring.com.
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