Ring door bell pro not allowing live view

I have noticed that recently my door bell will not connect for a live view. It will just spin like it’s refreshing but nothing happens. My other 3 ring cameras work just fine for the live view. Any ideas why?.

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Hey @Bth42. Please check out our Community post here to see if any of the tips and tricks in this post will help you activate the Live View on your Doorbell! :smiley_cat:

If you’re still having this concern after doing some troubleshooting, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.