Ring Video Doorbell
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Ring door bell not working any help?
hardwired-video-doorbell
installation
troubleshooting
Hi, I have a ring door bell and it’s been working completely fine up until tonight where it has stopped working. I have not lights but app is saying I got power Or power is good at 24v I’ve checked connections and all seems ok. 
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31-10-2023 09:10:24
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Caitlyn_Ring
Hi @user64650. Since your Doorbell Pro is offline, the power status hasn't been updated. Try to reset your Doorbell by holding down the setup button for at least 20 seconds. Once the reset is done, attempt to set your Doorbell back up in the Ring app using the steps under Set Up a Device. If you run into any issues during the setup process, try the troubleshooting steps [here](https://support.ring.com/hc/en-us/articles/217240386-Fixing-Repeated-In-App-Setup-Failures). If your Doorbell Pro is not showing any signs of power after the reset, I'd recommend [checking the wiring](https://community.ring.com/t/hardwiring-checklist-video-doorbell-pro/37520) for any potential issues. For persistent issues with your Doorbell Pro, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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02-11-2023 08:25:42
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