Responses (2)

• J

  Justin_Ring

  Hi @mikeyell. I would not be able to say why it happened, but I can offer troubleshooting steps to try to help it not miss capturing important events. Try the following steps: - Verify your Doorbells signal strength, also known as [RSSI, is at a good level](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). * Verify that your Doorbell is mounted at the recommended height of anything in between 4 and 4 1/2 feet from the ground up. * If there are steps going up to your Doorbell, I would suggest [adding a Wedge Kit](https://support.ring.com/hc/en-us/articles/115002582206-Using-a-Wedge-Kit-to-Properly-Position-your-Ring-Video-Doorbell) which angles the Doorbell downward. You can purchase one on Ring.com under accessories. * [Optimize your Motion Settings](https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices) to be more active. For example, if your Doorbell is battery operated, make sure you have Motion Frequency set to Frequent. We also have this Community post [here](https://community.ring.com/t/caitlyn-s-guide-to-optimizing-your-doorbell-s-motion-detection/48107) with suggestions on optimizing your Doorbells Motion Detection. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  19-10-2022 05:05:51

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  P

  Ponchonutty

  If it's a battery operated one, don't set it to "frequently" or you'll be charging it frequently :frowning:

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  20-10-2022 03:00:36

• S

  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  13-04-2023 03:44:14

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