Ring door bell motion message won’t turn off!

Hi, ring doorbell has motion warning turned off but the message is still coming on when’s ther is motion.

Any ideas?

Hi @user52566. Make sure to follow the steps here to ensure you have Motion Warning toggled off. If you have multiple Ring devices, ensure you have it turned off for the correct device. If Motion Warning is turned off, but it is still playing the audible alert when motion is detected, try performing a reboot by tapping the reboot option on the Device Health page.

The reboot should resolve any performance issues. Should this concern persist after trying that, please follow up with our support team at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.

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