Ring door bell missed to record a robbery

I have my ring doorbell set to highest sensitivity and frequent recording. Somehow the the device failed to record a robbery from my front porch and also missed to record someone entering the house. Besides the app is there another place where more recordings are saved? Ring website?

Hi @user63976. Those were excellent settings to double check for your concern. I would also recommend rebooting your Doorbell using the Ring app as well. You also want to check your Doorbells signal strength to make sure it is good. If you have taken these additional steps and continue to have missing motions, give our support team a call to further investigate. As for having more recordings somewhere else, the Ring app and Ring.com would have the same recordings, which are the only places to view your recordings for your Ring device.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.