Ring door bell keep showing solid white light when charging and not working

My ring doorbell keep showing solid white light and when charging, but still showing low battery and not working when push the button. When pull out of the charger, solid white light turned off and when push button again and not working. Can anyone from the tech team tell me the solution? Thanks.

Hey @SuperJ. The Doorbell will have the solid white light when charging, but it sounds like when taken off of the charger that it’s not holding a charge. Have you had it charged for at least 8 hours before disconnecting the device from the charger? If you have and it’s still not holding a charge, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.