Ring Door Bell is offline BUT IT IS NOT

Hi there, @MHV! Which Video Doorbell model do you have? Some models can connect to 2.4 Ghz and 5Ghz networks, in which I’d recommend using the 2.4 Ghz connection. Please also check your RSSI or signal strength, to ensure there are not interferences with wifi. Our Community post about RSSI has tips for optimizing signal.

Please also ensure there is not a vpn enabled on the mobile device, and that mobile device connection is sufficient for accurate updates in the Ring app.