Ring Door Bell doesn't send audible alerts to my Samsung smartphone.

My door bell quit giving audible alets to my phone. Everything else works but that. I have done everything i can think of, new modem ,new wifi, consulted tech support. They sent me another doorbell and same thing.

It shows motion or the door bell has been activated but if im not looking at tmy phone I dont know anyone is there.

Hi @LarryHooker. Have you attempted to delete the Ring app, reboot your phone (turn it off/on) and then reinstall the Ring app? Sometimes this can help refresh the notification preferences and “allow” your phone to give you a sound when you get a Ring notification.

Additionally, if you have any bluetooth devices connected to your phone while getting a Ring notification, this also may be why the sound is not coming through. Try disabling all bluetooth devices connected to your phone, and then test notifications to see if they come with sound. Give this a try and let me know how it goes!