ring door bell button not working when pressed

i have a ring doorbell v1, been using it with no problems but this week i noticed that when the doorbell is pressed, nothing happens. it doesn’t light up nor give any sound or notification via the app.

i have tried a hard reset pressing the orange button for 20 secs. once i do this. i get the blue. flashing light but once this goes out, i cannot reset up the doorbell. after the hard reset, i press the orange button briefly it does nothing, no spinning light to set it up. any ideas?

Hi @CHRIS995! It sounds like this Video Doorbell might have a low battery. I recommend charging this for several hours, using the micro usb and a standard power outlet. After several hours, this device should allow a reconnection, or setup attempt. It looks like you’ve performed the reset correctly, and this Video Doorbell should work once it is charged. If not, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.