Hi, been using the ring doorbell 3 for a while now. Door bell still chimes, lights active but no video or record on the app. Tried to remove and reconnect, connects fine but still no video
Can i return for inspection, i do pay for the year warranty
Hi, been using the ring doorbell 3 for a while now. Door bell still chimes, lights active but no video or record on the app. Tried to remove and reconnect, connects fine but still no video
Can i return for inspection, i do pay for the year warranty
Hi @TwistedMind. You cannot send in your Doorbell for inspection; the warranty is to replace a Ring device if necessary. If your Live View and recordings are not working while your Doorbell is online, try the following steps:
Factory reset your Doorbell by pressing and holding the setup button for 20–25 seconds, and then reconnect it to your wifi.
Reboot your router by powering it off for a few seconds and then powering it back on.
Verify your Doorbell has good signal strength.
If you have tried these steps and are still having the same concern, give our support team a call for further assistance.