Ring Video Doorbell
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Ring door bell 3 BT Home hub 5 and Whole home wifi
battery-video-doorbell
troubleshooting
My Ring door bell 3 is refusing to connect to my wifi. The chime connected straight away but the door bell wont connect. It connects to a wifi hotspot from my phone, so the issue is with the BT wifi.Any ideas what the issue could be?
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17-09-2022 10:33:00
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Tom_Ring
Hi @SurreyChef. Be sure to check that you are using the correct ports and protocols for the Ring Doorbell. This Help Center article [here](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices) has information on how to do this. You should also check the security settings in your network to ensure they are not blocking the Ring Doorbell from connecting. I hope this helps!
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20-09-2022 16:05:25
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