Ring door bell 3 BT Home hub 5 and Whole home wifi

My Ring door bell 3 is refusing to connect to my wifi. The chime connected straight away but the door bell wont connect. It connects to a wifi hotspot from my phone, so the issue is with the BT wifi.
Any ideas what the issue could be?

Hi @SurreyChef. Be sure to check that you are using the correct ports and protocols for the Ring Doorbell. This Help Center article here has information on how to do this. You should also check the security settings in your network to ensure they are not blocking the Ring Doorbell from connecting. I hope this helps!