‎Ring door bell 2nd Generation will not connect or Facrory reset

English

Help

Community Home

Ring Video Doorbell

Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.

M

Motzil

Ring door bell 2nd Generation will not connect or Facrory reset

battery-video-doorbell

troubleshooting

Hi we have a ring door bell 2nd Generation which was hard wired untill recently. the battery needed charging . I therefore took it off to charge however it will not now reconnect or do anything Factory reset does nothing. if i plog it into the USB i get a flashing full blue ring, as though it is full charged. When i check setting i cab see a full green battery icon (see image) ![IMG_0617|248x500](upload://27FdUfdrGY76dAh4wU8NKfEQ0eu.jpeg) If I unplug it from the USB nothing happens when pushing the centre button or factory reset button any suggestions welcome

451 •

0 •

12-10-2023 02:12:45

Responses (3)

T
Tom_Ring
Hi @Motzil. How long was this device left on the charger? It can take up to 8 hours for the device to fully charge. To perform a reset, you'll need to hold down the orange setup button for 20 seconds, then release it.
0
•
13-10-2023 06:06:01
•
M
Motzil
Hi this was left on charge for a full 24 hrs as I’ve said the battery icon is showing green to say it’s fully charged.
0
•
15-10-2023 09:08:31
•
S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
0
•
15-11-2023 06:30:50
•