Ring Video Doorbell
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Ring Door bell 2 Pro won’t connect
Hi, We have our ring doorbell 2 pro connected and working fine then it stopped working. We reconnected no issues. However it has since happened again and will not connect / work. It is hard wired. The chime pro is right next to it and WiFi if not that issue as all other devices connect in that area no problem. I have tried to reconnect via chime pro and sometimes it won’t recognize it at all other times it says it has been connected but the doorbell keeps spinning and won’t connect to app. I have tried to join just via the internet and it says unable to join. I have hard reset it, and have disconnect the old one in the app. Unsure what else to do. Very frustrating not having a door bell even though it rings outside and we can’t tell! Help please!
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15-05-2020 02:33:23
Responses (1)
- K
Hi Chelsea, It is a Ring Pro. It is hard wired. It was working fine then wouldn’t connect. When connecting through my internet (which is fine as other devices etc work at the front door) it says join ring .... but then says unable to join. If I connect via chime Pro usually it says found and then connected but it keeps spinning on the doorbell until it times out on the app and asks what is happening on the doorbell. Very frustrating! It just will not connect and it used to. Please I would really love some support.
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30-05-2020 18:52:10
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Kridge13
Bump! Please help!!!
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27-05-2020 22:04:18
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