Ring door bell 2 not activating on android or pc

hi, i am sorry if this has an answer , but i have had a quick look and can not find the same issue.the problem i am having is the ring door bell 2 not activating on android or pc, it is however working on perfectly all 3 of my shows, i have uninstalled re-installed the apps multiple times.the doorbell works as per normal , i can access all the settings .the wifi is strong as i have tested next to my router.motion detection alerts all my devices the battery is at 98% , i have tested it with both of my batteries