Ring Video Doorbell

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M
Ring doesnt notify only when daughter comes home
hardwired-video-doorbell
troubleshooting
My notifications go off all day long but whenever my daughter gets home from school lately it doesn't notify me. Its only her - and its not the same time every day. At first I thought it was our wifi maybe playing up around that time frame in the afternoon but I have checked the wifi and there is no issue. I get alerts from others. my husband doesn't get them from her on his phone either. could it possibly be something she has electronic that could block the signal - maybe her phone or ear buds? its just so weird - I have checked all settings and i don't have anything on snooze or mode settings on.

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20-09-2023 05:33:03

Responses (2)

J
Hi @monica72. I don't believe your daughter's earbuds or phone would interfere with the Doorbell signal, causing it to not notify you when it detects her motion. I would try the following steps to see if they help resolve your concern: - [Reboot your Doorbell using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera). - Reboot your router by powering it off for a few seconds and then powering it back on. - Verify that your Doorbell has [good signal strength](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). - Check your Motion Settings and increase your [Motion Sensitivity](https://support.ring.com/hc/en-us/articles/210243483-Using-Camera-Motion-Zones), just in case. Also, if your Doorbell is battery operated, change its [Motion Frequency](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency) to Frequent If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-gb/articles/213608406) a call to further investigate.

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21-09-2023 10:28:03

S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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21-10-2023 10:28:05

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