Ring doesn't detect doorbell being pushed

I’ve had this happening multiple times already. Delivery guy brings a package, rings the doorbell, the doorbell itself give the ring-tune, but inside nothing is triggered. The chime doesn’t give a sound nor does my phone.
When I looked in the video recordings I saw that there was motion detected, with a recording of the delivery guy stepping up to my front door, pushing the ring doorbell and you can clearly hear the sound of the Ring. But the video is not marked as “missed”, just as motion, which implies they didn’t push the button, which they did.

Please fix this because it makes this doorbell pretty useless !

If this is a Pro 2, then you’re out of luck. Problem exists for months now and Ring knows about it but doesn’t fix it (yet).

See for example also Ring doorbell pro 2 sometimes no Ring alert but only motion recorderd - #4 by VertigoMitch

Hey Neighbors. Thanks for bringing this to our attention. We’ll need a few more details to get this looked into. Please send us a private message on Facebook or Twitter @Ring and one of our specialized agents will be able to assist with this concern. Thanks for being patient while we work on this concern. If you have any questions in the meantime, don’t hesitate to ask.

As mentioned in one of the other threads for the same complaint, it’s seems a known issue for the Pro 2. Ring (back-end) support has to solve this. Another WiFi network and a brand new Pro 2 didn’t even solve the issue in my case. Still intermittent no chime (3 x latest generation) sound and iPhone notification.

Ring has to solve this!

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