I’ve had a Ring doorbell for 18 months and it worked fine until about a month ago. Now, like many others, I see that it stops recording at midnight. Every night. It stays off until I walk past the camera in the morning. A security camera that doesn’t record overnight is useless. I haven’t changed any settings, yet it has stopped recording at exactly midnight. The “fixes” Ring has suggested in this thread haven’t made a difference.
Mine has had the same issue, I have called Ring several times to troubleshoot and they keep doing the same steps with no success. They finally replaced my doorbell camera 2 and it doesn’t record at night either. I will be contacting an attorneys office to address this issue further as this device does NOT do what it promises and is obsolete.
I’m having the same problem. NOTHING they suggested is working. I’m ready to switch to a different manufacturer.
I’m in the UK near Manchester. Our Doorbell doesn’t record after midnight until about 06.30. I know my milkman comes around 4am and used to be able to see a recording of him but not seen anything for months now. What’s the point of this doorbell camera if it doesn’t catch anybody outside our door when we are in bed?? I’m thinking of changing from RING.
Same problem- have “snapshot” setup on all my cameras, the wired cams snapshot every minute (per selection) fine, my battery spotlight is set to every 15 minutes works fine, my video doorbell battery is set to every hour and as a test I did every 15 minutes and does not work during the night.
From around 3/4am every morning the snapshot stops recording until around 9/10am the next day when the video doorbell camera kicks in for some significant motion or the physical doorbell being pressed, on the timeline it’s not just snapshots there’s never ANY motion alerts any night nor recording snapshots every hour or every 15 minutes (per testing a more regular snapshot) during these hours.
Therefore it’s like the device is almost hibernating or going to sleep,
Before RingBot replies with useless suggestions I have
rebooted ring alarm
I am a annual subscribed member
other cameras are fine so not an internet issue or wifi issue as RSSI is green
router does not go down - set monitoring up
made sure devices are up to date, rebooted the doorbell and even reset it
I do not have motion times setup or snoozes
I even un-linked all the connected cameras (so linked devices couldn’t be used as an excuse for this issue)
This is a bug clearly, either that or it’s a way for Ring to cheekily reserve battery drain as they know it’s a huge issue on battery devices.
I’ve Spent at least £1000 on a full ring setup and my front facing camera doesn’t work at night…pointless!
Installed spotlight cam yesterday. Doesn’t record between midnight and 7am. Doorbell and floodlight cam are fine. Hoping for a solution!!!