Hi I just set up my ring security camera last night. This morning I noticed nothing recorded after midnight. What is going on? I have the protection plan trial.
Hi @Kdl8341! As long as you are subscribed or still within trial period, and a motion event was captured, there should be a recording with it. The best first step is to check your motion settings such as zones, sensitivity, modes (if enabled), people only mode, and more. These settings can be found by visiting the Ring app, opening the menu, selecting devices, choosing the desired Ring device, and navigating through Device Settings and Motion Settings on the page.
Wifi signal is also important for the intended operation and communication of events and recordings. Check out our Community post about RSSI for tips on optimizing this signal connection strength. Feel free to let us know how this goes!
I’ve had ring security and cameras for quite a while, and only recently did I discover there are never any recordings after midnight. I have one camera that watches my corner and gets triggered by traffic (which is what I want - it actually caught someone stealing signs,) but now I’ve noticed that it doesn’t record between midnight-6am. I can 100% guarantee there is traffic during those hours. So I did what any Ring owner would do: I installed a 2nd camera on that area. I wake up this morning and check…same thing happens! Nothing between midnight and 6am! Support hasn’t offered any real solutions as of yet, but if this isn’t resolved, it would mean the cameras are useless for actual security. An issue considering I have invested in a Ring alarm and 6 cameras.
We’ve noticed the same. Although our’s seems to stop recording about 2200 and not start until 0700.
I’ve disabled ‘modes’ as I thought this may be the issue, but still the same. It must be due to an update.
Hi to the community – I have to agree that it must be due to some update that came through – our Ring camera has also shown the same “bug” lately ( at least within the last week ) that it seems to “stop” recording after 9:30pm - 10pm at night – then suddenly it starts up again after 6am - 6:30am. We have a Gig Speed Internet and brand new Eero6 routers throughout the house and have double checked the upload and download speed which surpasses the “minimum” requirement on the device. We need this to be fixed – recording at night is the most important thing.
I’ve been experiencing the same issue for the last two months, but didn’t have the issue previously, so following to see if things get resolved or anyone offers a solution.
I’m having the same issue where my ring will stop working at around 10 at night and starts working again around 5 am…
Mine is the same - it stopped a couple of months ago, it had been working fine until then.
I also have the same issue. Used to record through the night but the last few months it stops from 23.00 until around 7.30. Definitely movement through that time so I also need to resolve.
Hi there, neighbors! As long as you are subscribed or still within trial period, and a motion event was captured, there should be a recording with it. Motion scheduling is the best setting to check first, as well as modes, to ensure there are not any time frames or modes that might be preventing motion detection/ recording. The best test of motion capturing during a specified time frame, is to personally move or create consistent movement in front of the Camera that would normally be picked up. If all settings are optimal, this motion should be detected. If motion does not detect, initiate a live view to ensure the Camera is only and the area is viewable at night.
If this concern persists, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
Has ring been able to explain this? Mine started doing the same thing in December and I thought I was crazy- but I watched a car go by and none of my from cameras caught it.
My ring stickup cam is not recording overnight. I’ve checked all the settings, it used to record overnight till I added a AC adapter. Now it doesn’t record from about midnight to 7 am