Ring disarmed through Yale lock, but call center calling

So this issue happens to me on occasion and I was wondering if anyone else has had this experience or had a solution.

I have a Yale lock that I use to disarm my system and on occasion when I unlock the door and walk in, I hear the system say system disarmed but then 30 seconds later I’m getting a call from the call center asking me to confirm the cancelation of the alarm and that I don’t need police.

It’s happened twice in the last six months and I can’t figure out what could be causing it. I looked in my alarm event history and didn’t see any alarm notifications other than the disarm.

Any thoughts or suggestions would be appreciated.

Hi @user10504. If you cannot find this in your Event History within the Ring app, I’d suggest reaching out to our support team. Be sure to take note of the date and time this occurred so our support team can help narrow this down for you. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.