Ring device is not connected

Hello my device is not connect my phone

Hi @Musthafac0702. What model Camera do you have? Are you referring to your Camera being offline? If not, provide a bit more information about your concern. This will help me provide you with the proper troubleshooting steps to try.

My device already linked to another account I don’t have that account
I need link new account how can remove the old account

My device model number 5AT3S9

Can you help for me?

Hi @Musthafac0702. For your type of concern, it is best for you to reach out to our support team for further assistance. Give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.