Ring Video Doorbell
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Ring DB did not record porch pirate
hardwired-video-doorbell
troubleshooting
My Ring DB recorded USPS delivering a package to my front door at 7:44 am. My wife went to the front door at 9:40 am and there was no package. Reviews of motion did not record anything between the 7:44 am delivery and 9:40 am. The package was too heavy for the wind to move it. **Why did Ring not record the Porch Pirate?** RSSI-40
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16-12-2022 03:58:20
Responses (2)
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Caitlyn_Ring
Hi @RingKen80. I'm sorry to hear about your package being stolen and I hope you're able to receive a replacement. Since there is no video of the event, I don't want to try and speculate what happened as it would be an educated guess at best due to a lack of information. The RSSI you shared indicates a stable connection, so I'd recommend verifying that all your [motion settings](https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices) are tailored to your liking. Depending on which model of Doorbell you have, you may also have access to the [Package Alerts](https://support.ring.com/hc/en-us/articles/4406543928212-How-to-Get-Package-Alerts) feature with an active Ring Protect subscription.
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16-12-2022 09:21:47
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