RIng Customer Support

Is anyone else having trouble with Ring Customer Support and getting a warranty replacement with their RIng Protect Plus Plan? I called in because I have a defective Chime and Keypad and got a rep in the Philippines who worked with me for 26 minutes and then said they needed to transfer me to another department for assistance and of course, I was transferred and dropped. So I called back in and once again got another rep in the Phillipines and when I tell them the steps I already went through, they told me they need to verify them again as there are no notes on my account. So after another 15 minutes, I am transferred to Ring Alarm Support and after 38 minutes, I am partially taken care of with one item being replaced and another item being escalated to a 3rd department. 79 minutes wasted time and I still have to call back in to get my keypad taken care of.Is Support this bad for anyone else?TR