Ring contact sensor seems to be stuck saying door open

Products Ring Alarm
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1

Hi does anyone have any help/ ideas. My 5 day old contact sensor (gen2) was working fine for 3 days and now it’s suddenly stuck on door open.

It’s u likely to be a signal issue as it’s about 4/5metres at most from the base station.

I’ve reset and factory reset, even after factory reset when setting it back up it’s saying “door open” no matter how close the sensors are it keeps saying door open

2

Hi @user47705. Since you’ve already reset the Contact Sensor and this issue persists, I’d recommend following up with our support team for more in-depth troubleshooting assistance. You can reach our support team at one of the numbers available here.