Ring connection issue

Question

My Ring 3 was installed about 3 months ago .  About 1 month ago I began having issues with the Ring going off-line..  I have to remove the battery and reinstall  the Ring continuously to re-connect.  The notifications and doorbell are sporadic.  The light on the doorbell is not blue.   Any suggestions?

Caitlyn_Ring · Answer

Hi @NonnieNea. If your Doorbell is disconnecting, I would recommend checking the RSSI to make sure the Doorbell has a strong wifi connection. You can read more about RSSI and how to check it in our Community Post on the topic [here](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4). You can also find more tips on how to make wifi work for you in [this](https://support.ring.com/hc/en-us/articles/360020044511-How-to-Make-Wifi-Work-For-You) Help Center Article. I hope this information is helpful! :)

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Ring connection issue

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