Ring community support is awful

Has anyone noticed when tjere is an issue with your doorbell they like to blame it on wifi or any other issue besides their equipment? Mine keeps losing wifi signal, hardwired, no issues with my wifi but the reaponse is always a router or wifi issue. This is NOT the problem but they not addressed this issue for YEARS!!!

Hi @Mizzle54. Are you looking for assistance with this concern? If so, we’ll need some more information. What specific doorbell model is this? What is the RSSI for this device? Is this connected directly to your router or is there an WiFi extender being used?