Ring Community Support Email

I just received a random email from “Ring Community Support” stating that my ring doorbell is not working properly and Ring wants to replace it for free. The email requests several pieces of personal info, including MAC address. Is this legit?


If they wanted to replace it for free, they would just notify you it was on the way to your address on file. Seems highly suspect if its requesting personal info.
You can of course reach out to Ring Support yourself (not via any method in the email) and ask them. https://support.ring.com.

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