Hi neighbors. This concern has now been resolved. A fix has been released, and if not now, then within the next few days, your Live View should look normal on Ring.com.

Hi @ryan806. Would you be able to share a screenshot or video of the issue you are seeing? This will help us better understand your concern and diagnose the root cause, if needed.

Strange, I just replied to another posting where the poster was concerned about being able to see the round lens in his doorbell videos.

When I just looked at my Video Doobell 3 Live View (and playback), the picture is quite round and has a fish-eye effect. I also think that I can see the round edges of the camera lens in the picture. I don’t recall the picture being quite so distorted like this before, and seeing the corner of the lens is definitely not how it was when I first got the camera a year or so ago. This occurs on both of my Android devices.

There is also another post titled “Wrong Aspect Ratio for Downloaded Videos” regarding a Ring Doorbell Plus. Seems odd that there are several recent posts about odd looking videos and pictures for Doorbell cams.

Screenshot of a live view of my Video Doorbell 3.

Hello, I have the exact same problem. What can be done so the live view on a web browser is so stretched out in live view? Thank you.

Same issue here too. On my Google Pixel 7 Pro everything works well, doesn’t matter if on App or in mobile browser. But on my computer browser the video is warped…