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M

MJF

Ring.com live view constantly disconnecting
hardwired-video-doorbell
live-view
hardwired-battery-video-doorbell
My new video doorbell wired 2021 works just fine with live view on the ring app for iOS, but the live view on my ring.com account is constantly disconnecting and reconnecting after just a few seconds. I am using a new Macbook Pro and have tried it on Safari and Chrome with the same result. Does anyone else have this issue, and is there a fix for it? I've never had this issue with my Amcrest cameras.

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28-01-2022 04:27:57

Responses (6)

M

Marley_Ring

The Ring web app is compatible with and should be working on Google Chrome, Safari (Apple), Microsoft Edge, Mozilla Firefox, and Opera. Please ensure there is not a VPN enabled when using any of the Ring apps. Check out our Help Center article for some more great tips on using the Ring Web app. :) https://support.ring.com/hc/en-us/articles/360045767131-Guide-to-understanding-the-Ring-web-app

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31-01-2022 06:45:25

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M

MJF

The Ring web app IS working, except that live view constantly disconnects and reconnects over and over every 20-30 seconds or so. Is there a solution? It doesn't do that on the iOS mobile app, just on Ring.com. All of the Ring device health parameters are good. There is no VPN enabled. The guide you linked to does not address the issue.

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02-02-2022 11:57:00

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C

Caitlyn_Ring

2 posts were split to a new topic: [Live View timing out after 10-15 minutes](/t/live-view-timing-out-after-10-15-minutes/239454)

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07-11-2023 06:14:58

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F

Frank_Ring

I’m having the same problem - constant disconnects via ring.com in a browser. Sometimes it disconnects in a few seconds, sometimes a few minutes. No discernable pattern. Very annoying.

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03-05-2024 05:42:28

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C

Caitlyn_Ring

Hi @Frank_Ring. We have a list of compatible web browsers here. Make sure you’re using a compatible browser that is updated to the required version. Using a VPN or private/incognito browsing modes might impact the Live View. Try using a different web browser to see if the issue is isolated to one browser or if it persists.

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03-05-2024 10:56:44

U

user_64836c

anyone found a fix to this issue?

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02-07-2024 12:48:53

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C

Caitlyn_Ring

Hi @user_64836c. There are some troubleshooting steps listed in my previous reply. I'd also suggest downloading a different web browser and trying Live View with the default browser settings. Ensure the device you're accessing Live View on has a strong internet connection. 

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03-07-2024 02:53:10

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