Ring Security Cameras

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Ring car cam on screen icons don't meet a11y needs
negative-feedback
car-cam

Continuing the discussion from [Not even close to being usable](https://community.ring.com/t/not-even-close-to-being-usable/185287/5): The user interface of the Ring app for the car cam does not meet accessible design standards. The fact that **many people seem to be unaware an icon to switch views even exists** on the Ring car cam is proof enough that these on screen icons fail ADA / WCAG / Section 508 laws. Further, Ring / Amazon may even be in violation of compliance with the FCC's Twenty-First Century Communications and Video Accessibility Act (CVAA.) Do better Ring.

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20-02-2023 08:19:49

Responses (4)

  • G

    How do you switch views? I’ve been trying to google and find out and can’t figure it out!

    0

    20-02-2023 08:57:36

      V

      When you are viewing a video in your ring app timeline or a live view there is an icon of a camera with two arrows in the middle. ( Arrow in the middle of the camera lens like a selfie cam icon) Pressing this icon should switch between views (unless you have downloaded a clip. The downloaded clip is only on one view.) The icon can be super hard to see as it lacks appropriate contrast. Especially if you are using a view where the icon is placed over light sky or clouds. ![IMG_1348.PNG|690x318](upload://k8oFvIC1ZTi9kT2M3utgw5ZlQl3.jpeg) ![IMG_1349.PNG|690x318](upload://A4Zo5iXa50IumN7Wkdp41h2jWB5.jpeg)

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      20-02-2023 09:03:02

      W

      And it seems the default views are inside cam. Would rather it be outside

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      21-02-2023 02:57:41

  • G

    Yeah it took me a while to figure it out too.. but if that were it's only problem I feel lucky at this point because it has so many other more serious problems like the fact that it shuts itself off after a few minutes when you park your car telling you that there's a problem with your car battery even though you're driving a brand new car with 7,000 miles on it.

    0

    22-02-2023 04:00:29

    • C

      Hi neighbors, thank you for sharing your feedback regarding the visibility of the camera switch icon. We appreciate your input, and are always working on improving our products and services to provide a better customer experience. I've passed this feedback along to my team. For any troubleshooting concerns, please create a new topic providing a few details on what you're experiencing. This will make it easier for a member of the Community team to find your question. Thank you!

      0

      23-02-2023 07:08:55

      • S

        This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

        0

        25-03-2023 07:09:37

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