Ring Security Cameras
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Ring car cam on screen icons don't meet a11y needs
Continuing the discussion from [Not even close to being usable](https://community.ring.com/t/not-even-close-to-being-usable/185287/5):The user interface of the Ring app for the car cam does not meet accessible design standards. The fact that **many people seem to be unaware an icon to switch views even exists** on the Ring car cam is proof enough that these on screen icons fail ADA / WCAG / Section 508 laws. Further, Ring / Amazon may even be in violation of compliance with the FCC's Twenty-First Century Communications and Video Accessibility Act (CVAA.)Do better Ring.
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20-02-2023 20:19:49
Responses (3)
- V
When you are viewing a video in your ring app timeline or a live view there is an icon of a camera with two arrows in the middle. ( Arrow in the middle of the camera lens like a selfie cam icon) Pressing this icon should switch between views (unless you have downloaded a clip. The downloaded clip is only on one view.) The icon can be super hard to see as it lacks appropriate contrast. Especially if you are using a view where the icon is placed over light sky or clouds.
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20-02-2023 21:03:02
- G
Yeah it took me a while to figure it out too.. but if that were it's only problem I feel lucky at this point because it has so many other more serious problems like the fact that it shuts itself off after a few minutes when you park your car telling you that there's a problem with your car battery even though you're driving a brand new car with 7,000 miles on it.
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22-02-2023 16:00:29
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- C
Hi neighbors, thank you for sharing your feedback regarding the visibility of the camera switch icon. We appreciate your input, and are always working on improving our products and services to provide a better customer experience. I've passed this feedback along to my team. For any troubleshooting concerns, please create a new topic providing a few details on what you're experiencing. This will make it easier for a member of the Community team to find your question. Thank you!
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23-02-2023 19:08:55
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Grteach
How do you switch views? I’ve been trying to google and find out and can’t figure it out!
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20-02-2023 20:57:36
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