I have the same issue, called ring support and they told me that engineers are working on it.

Same issues here your not the only one.

Hey Neighbors. Thank you for your feedback on this. I've shared this insight with my team, and rest assured, they are looking into it. If you have any questions in the meantime, don't hesitate to ask. Thank you for your patience while we look into this for you.

Same thing! U call support they know nothing. All they do is collect all of our issues. Cant access anything if the camera is off line due to poor cell connection! Crap ! Returned yesterday after spending 5 hours on w support after several calls! DONE!

Hi neighbors, I'd like to offer some clarification here. Ring Car Cam supports two methods to capture recorded events: local and cloud storage. Drive events automatically begin recording at the beginning of a drive and are always stored locally. To view and download locally stored video, the Car Cam must be powered and connected to wifi or LTE. A [Ring Protect Go](https://support.ring.com/hc/en-us/articles/4416525091092-Ring-Protect-Go-Subscription-for-Car-Cam) subscription enables Cloud Highlights, which capture the beginning of Motion and Traffic Stop events and immediately upload video to the cloud for immediate access. The remaining portion of a Motion or Traffic Stop event is locally stored. As a result, individual Motion and Traffic Stop events in Event History and Timeline are be made up of a local and cloud events. Live View events are always uploaded to the cloud and can thus act as Cloud Highlights. You can find an overview of video storage and event types for the Car Cam [here](https://support.ring.com/hc/en-us/articles/13176587043348-Ring-Car-Cam-Video-Storage-and-Event-Types-). If you're running into any issues viewing Cloud Highlights or local video, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further troubleshooting assistance.