Ring captured motion and did not record
I had a robbery crime happened a while ago this Ring battery spotlight is having trouble recording the happening we would have lead of the face of the criminal. The problem is that ring had turned on the light as it captured the motion of the criminal but did not record the happening. It then records after we got captured by its motion. It suppose to guard our house but the sense of doing it is gone. What seems to be the problem?
605 •
0 •
2 •
11-03-2023 12:29:37
Responses (3)
- U
I have this same issue. All devices are “healthy” but for some reason, they won’t record sometimes. Specially id the Virtual Guard has responded
•1
29-01-2024 06:05:56
•
- J
Hi @user75540. If you have tried the steps mentioned in this thread and are still having the same concern, give our support team a call for further assistance.
•0
30-01-2024 06:30:22
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @user19622. I'm sorry to hear about what happened. In the Ring app, check the Device Health page for your Spotlight Cam to check the [signal strength](https://support.ring.com/hc/en-us/articles/217271526-Checking-Wifi-Signal-Strength). If your Camera has a weak or unstable signal, you may experience recording issues. If the signal strength looks good, then you can try a quick [reboot](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-) of your Spotlight Cam from the Device Health page. The reboot will take a few moments. Review your [motion settings](https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices) to make sure everything is set to your preferences, and then monitor the Camera's performance.
0
13-03-2023 09:44:36
•