Ring cameras not detecting motion
We have a guests in our house and we noticed several times that people be on backyard, but there are no video files. As a screenshots I see them there, but no video. Also noticed video can be choppy when before with slower internet video was much smoother. Please fix it. I'm using wired flooding cameras (bought in 2021)
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15-04-2023 12:44:04
Responses (3)
- B
Hello @Justin_Ring , I have Gigabit internet with router which cover 5300 square feet house in 1300 square house. The radius of Wi-Fi is way above to reach cameras locating. Before I had different router with less coverage and slower internet, but was working fine and only time-to-time I had an issue with pixilation. Looks like there was software update to cameras and after that issue become more problematic.
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18-04-2023 10:33:07
- J
@Biarritz . If you have tried the basic troubleshooting steps and are still having the same concern, the next best step would be to reach out to our support team to have them further investigate. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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19-04-2023 05:40:09
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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19-05-2023 05:41:11
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Justin_Ring
Hi @Biarritz. I was able to find this Community [post](https://community.ring.com/t/missing-video/166994) where another neighbor had a similar concern with missing motions. There is a solution with steps to try for that type of concern. As for your concern for poor video quality, we have this Help Center [article](https://support.ring.com/hc/en-us/articles/205348254-Troubleshooting-Poor-Video-Quality-) with steps to try. I hope this helps.
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17-04-2023 05:44:03
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