Ring cameras disconnecting

Hi neighbors! If your Ring Security Camera is disconnecting from wifi, please review the troubleshooting steps below:

  • Check your Ring Camera’s RSSI on the Device Health page. A poor wifi connection can cause your Camera to disconnect from wifi.
  • Reference our wifi troubleshooting guide here. There may be some sources of wifi interference between your Ring Camera and your wifi router that can cause this concern.
  • It’s also important to consider your wifi speeds, as we recommend a minimum of 2Mbps upload and 2Mbps download speed.
  • If you’ve checked all of the above and cannot resolve this, try resetting your Camera by holding down the setup button for at least 20 seconds. After the reset is complete, set the Camera back up in the Ring app using the steps under Set Up a Device.

Everyone’s home wifi network and setup is different, so the solution may be different for every neighbor. If this concern persists and the troubleshooting tips and tricks above do not help, please follow up with our support team at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support. :slight_smile: