My daughter bought me a ring camera for Christmas last year. It operated fine for about seven months. At this point I have charge the battery to no avail, purchased a new battery, reset several times and it still will not work. It says my battery’s dead even though I have charged both batteries many many many times.
Hi @Mplumley. Since you have already tried basic troubleshooting steps and your device is still not working properly, you’ll want to reach out to our support team directly so they can take a look at the warranty and determine if the device needs to be replaced. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.