M
Ring camera
My daughter bought me a ring camera for Christmas last year. It operated fine for about seven months. At this point I have charge the battery to no avail, purchased a new battery, reset several times and it still will not work. It says my battery’s dead even though I have charged both batteries many many many times.
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01-11-2020 04:12:30
Responses (1)
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Caitlyn_Ring
Hi @Mplumley. Since you have already tried basic troubleshooting steps and your device is still not working properly, you'll want to reach out to our support team directly so they can take a look at the [warranty](https://shop.ring.com/pages/warranty) and determine if the device needs to be replaced. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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02-11-2020 10:58:25
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