Ring Camera Pro - Solar - Stops charging daily

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I already own 3 Ring camera (plus?) with solar that function perfectly. I guess these are the 3-4 year old model, but have been working for the last few years.

I decided to ‘upgrade’ one of them to the Ring Camera Pro, Battery, Solar. I even bought the upgraded Solar (4w). this one has been nothing but trouble.

biggest issue now, the camera STOPS charging the battery on a daily basis. Unless I unplug/plug in the solar each day with the sun out, the camera does not charge the battery.

The App shows the solar as “connected” but no lighting bolt signifies charging–unless I unplug and plug in daily. What a joke. None of my other cameras have this issue.

Anybody have a solution? I hate contacting Ring support because it’s usually someone in South Asia who I can barely understand. And I’ve reset, uninstalled, reinstalled my camera 10 times, and I know they’re going to want to do all this nonsense. I just want a new camera sent to me incase I just have a bad battery.

Any ideas? I’ve seen others have this issue on this board but nobody ever posts a resolution.

Thanks.

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Hi @gwjoeymed. What is the battery level? That Solar Panel won’t trickle charge the battery until it drops below 90%. You’ll also need to ensure that the Solar Panel also need to have at least 4 hours of sunlight per day to have charging power. If this continues to happen, please follow up with our support team. You can also get in touch by sending a private message @Ring on Facebook or Twitter.