B
Ring camera not working via poe
hardwired-security-cameras
troubleshooting
I have two Ring poe stick up cameras. They were working fine for months, then I had to unhook them because of constructions. Now I cannot get them to work anymore. They will not power on via poe but will power on if I plug a usb cable in with the poe adapter. Can anyone help me troubleshoot this?
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15-12-2022 09:27:38
Responses (1)
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Justin_Ring
Hi @brusinger. For each Camera, try rebooting them while connected to the Ethernet cable and POE adapter. To reboot it, you will press and hold the orange button under the bottom cover of your Camera for 20–25 seconds. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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16-12-2022 10:41:53
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