Hi @user58622. For your concern, you may also want to try the following steps::
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Verify that your Doorbell has a good signal strength.
If you have tried these steps and are still having the same concern, give our support team a call for further assistance. There should be prompts that lead you to speak to one of our support agents. You can also reach out to our support team on Facebook or Twitter(X) by sending a private message to @Ring