Ring camera keeps disconnecting and not recording videos

I’m getting really fed up - all of a sudden my cameras keep losing connectivity to WiFi abs then randomly reconnect themselves. There’s been someone walking around our estate trying cars, garages and gates and my drive camera video is just black? We haven’t changed internet provider or had any issues with WiFi strength (have the best speed on offer). The cameras are high up on the house so keep having to borrow a huge ladder to keep pressing the button to try to reconnect - feel like a massive waste of money at the moment and they’re less than a year old!

Hi @JennyB. If your Ring Cameras are disconnecting, the issue could be with the strength of the connection or there could be some interference. Try the steps below if your Ring Cameras are disconnecting from the wifi.

  • Check the RSSI on your Ring Camera to see if it indicates a stable or unstable connection. A high RSSI indicates that the connection may not be stable.

  • If the RSSI is on the higher end, you can find tips to improve your wifi signal here. Different building materials and objects may be causing interference.

  • You can also try a wifi extender such as a Ring Chime Pro if your router is a far distance from your Ring Camera and can’t be moved closer. The Chime Pro can help strengthen the connection to prevent disconnects.

I hope these resources help! If this concern persists after checking the above, please give our support team a call at one of the numbers available here so they can assist with more in-depth troubleshooting steps. If you are outside of the US, please visit here to see how to contact support. :slight_smile: