Louis from RING promised to send me new cameras to resolve my ongoing problem and months later they still have not and ask as though it is the first time Ive called each time I call for 3.5 months!!!
Though it might be therapeutic to vent here, we are just fellow users and have no way to assist you.
Continue to call Support ( Contact Us – Ring Help) and work with them.
Wait times are long and sometimes you have to call multiple times to get an agent to assist.