Hi - I have seen post …that Ring bell front screen gets crack due to weather conditions. Mine device is out of warranty and when i spoke to customer service, they ask me to buy new one. I paid more than $175. I m looking to have ring as i have security devices and cameras.
Pls suggest any options.
I am experiencing the same. Was there any solution without buying a new one?
Mine is doing the same thing. Second in a row. Seem to get about two years out of each. Its crappy plastic and about 2 years after purchase it begins to degrade and will eventually render the product useless as you cant see through the lens. Support last time had me buy a new one. I guess the moral of the story is that if you have it in the sun you should budget the money and time to replace every 2 years.
Hi neighbors. For any physical damage or wear on your Ring Doorbell, the best course of action is to contact our support team. They can review the damage and your device’s warranty to see what options are available. You can contact our support team at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
I get it chat bot. But the problem is this happens to any ring doorbell exposed to the sun after a couple of years. Its a pita to contact support. Have them tell you its out of warranty and have to buy and install a new one. Maybee you can come up with a subscription program where you send a new one every couple of years. That or change the build quality to include a glass lens to cover the optics. Smh.
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