Ring bell Pro - Front Plastic Screen Crack
Hi - I have seen post …that Ring bell front screen gets crack due to weather conditions. Mine device is out of warranty and when i spoke to customer service, they ask me to buy new one. I paid more than $175. I m looking to have ring as i have security devices and cameras. Pls suggest any options. 
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21-04-2023 02:15:10
Responses (3)
- G
Mine is doing the same thing. Second in a row. Seem to get about two years out of each. Its crappy plastic and about 2 years after purchase it begins to degrade and will eventually render the product useless as you cant see through the lens. Support last time had me buy a new one. I guess the moral of the story is that if you have it in the sun you should budget the money and time to replace every 2 years.
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09-09-2023 09:29:46
- C
Hi neighbors. For any physical damage or wear on your Ring Doorbell, the best course of action is to contact our support team. They can review the damage and your device's [warranty](https://ring.com/warranty) to see what options are available. You can contact our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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11-09-2023 10:44:46
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GI get it chat bot. But the problem is this happens to any ring doorbell exposed to the sun after a couple of years. Its a pita to contact support. Have them tell you its out of warranty and have to buy and install a new one. Maybee you can come up with a subscription program where you send a new one every couple of years. That or change the build quality to include a glass lens to cover the optics. Smh.
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17-09-2023 09:41:14
- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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17-10-2023 09:41:40
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LH
I am experiencing the same. Was there any solution without buying a new one?
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24-06-2023 11:35:40
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