Ring battery doorbell 3 not detecting motion

Hi,

After going through all settings, enable and maxing out everything, reading all docs and topics, reinstalling and trying again, my doorbell denies to detect motion.

Pushing the button works well, video is recorded.

We also have a battery stick camera, and that one works like a charm.

I am running out of options here :slight_smile:

Who has any details on this?

Thanks, R

Hi @RGordijn. Since you’ve already gone through most of the basic troubleshooting steps that I would have recommended, it may be best for you to follow up with our support team on this matter. You can give our support team a call at one of the numbers available here. They can pull up your account in order to take a closer look at your device to see what may be causing this. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

Hi Caitlyn,

Thank you so much for your reply.

I’ve tried the phone, but it seems they are really busy :slight_smile:

So email was my second option.

I’ll update on the problem with a reply and hopefully a solution for the next.

– Rob