Ring Video Doorbell
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Ring battery doorbell 3 not detecting motion
Hi,After going through all settings, enable and maxing out everything, reading all docs and topics, reinstalling and trying again, my doorbell denies to detect motion.Pushing the button works well, video is recorded.We also have a battery stick camera, and that one works like a charm.I am running out of options here :-)Who has any details on this?Thanks, R
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30-11-2020 19:42:05
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Caitlyn_Ring
Hi @RGordijn. Since you've already gone through most of the basic troubleshooting steps that I would have recommended, it may be best for you to follow up with our support team on this matter. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They can pull up your account in order to take a closer look at your device to see what may be causing this. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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01-12-2020 17:42:27
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