I purchased a RING battery cam only one month ago. It worked perfectly, and then suddenly went offline. I’ve tried resetting the device multiple times to get it back online, recharged the battery, etc. Wifi connection has been triple checked. I’ve checked Google sites and tried to troubleshoot as best I can. I don’t know what else to do. Any ideas? Maybe it’s just a faulty product?
Hi @Carmenom. You’ve definitely done the basic troubleshooting steps I would have recommended, such as the reset and ensuring the battery is fully charged. Since those steps didn’t do the trick, our support team can help take a closer look and help find a solution. You can give them a call at one of the numbers available here. Feel free to report back in this thread on what solution they recommend. 