Ring Security Cameras
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Ring Battery Cam won’t go online
wifi
wireless-security-cameras
battery-security-cameras
I purchased a RING battery cam only one month ago. It worked perfectly, and then suddenly went offline. I’ve tried resetting the device multiple times to get it back online, recharged the battery, etc. Wifi connection has been triple checked. I’ve checked Google sites and tried to troubleshoot as best I can. I don’t know what else to do. Any ideas? Maybe it’s just a faulty product?
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31-07-2021 19:38:06
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Caitlyn_Ring
Hi @Carmenom. You've definitely done the basic troubleshooting steps I would have recommended, such as the reset and ensuring the battery is fully charged. Since those steps didn't do the trick, our support team can help take a closer look and help find a solution. You can give them a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). Feel free to report back in this thread on what solution they recommend. :)
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02-08-2021 21:55:10
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