I’m having huge problems setting up a new Ring Alarm Base Station. The installation seems to work ok. It connects to my LAN but checking the device in the
Ring App it reports to be offline.
I have tried just about everything but it’s impossible to get it online. I’ve tried connecting to 2.4G WiFi, 5G WiFi, Ethernet, My neighbors WiFi, 2 different
routers, 2 different ISP’s. Everytime it connects successfully but still reports to be offline in the Ring App. Factory reset doesn’t help. Reinstalling the Ring App doesn’t help. I can ping the base station and it responds so it’s definitly connected to the router.
I have a Ring Doorbell with a chime and an outdoor camera that all works fine.
It’s impossible to unregister it to restart the installation from the beginning since it’s offline. (‘Failed to unregister…’)
It’s also impossible to add a new security device to the station. Button in the App doesn’t respond.
Any ideas how to solve the problem? If not I will have to return the whole package to the store.