Hello everyone. I have a ring security system that has stopped working. When I plug it in the lightning bolt on the rear shows red for a brief moment and then nothing. The blue lcd on top of the unit does not light up.
Has anyone experienced this issue? If so, how did you correct it?
Hi @user197283. Try giving it a reboot by quickly pressing and releasing the reset button at the back of the device with a paper clip or similar tool. DO NOT PRESS AND HOLD THE RESET BUTTON DOWN LONGER THAN ONE SECOND TO AVOID FACTORY RESETTING THE DEVICE. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.
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