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U
Ring base station not working
ring-alarm
troubleshooting
cs-support
Hello everyone. I have a ring security system that has stopped working. When I plug it in the lightning bolt on the rear shows red for a brief moment and then nothing. The blue lcd on top of the unit does not light up. Has anyone experienced this issue? If so, how did you correct it?
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24-07-2023 03:42:25
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Justin_Ring
Hi @user197283. Try giving it a reboot by quickly pressing and releasing the reset button at the back of the device with a paper clip or similar tool. **DO NOT PRESS AND HOLD THE RESET BUTTON DOWN LONGER THAN ONE SECOND TO AVOID FACTORY RESETTING THE DEVICE.** If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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25-07-2023 06:00:56
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