Responses (28)

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  Simonferguson

  A friend experienced this and mine is dropping connection every 24 hrs. After months he worked it out. Told me to take out the SIM card and reboot. I took out the SIM card and reboot. Reconnected it to Wi-Fi and worked sweet ever since

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  18-11-2021 09:40:48

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  user4887

  Same issue here. Works for awhile. Then whenever it decides to it falls offline using Wifi as simple as that. There are no power variables etc blah blah blah. Everything else in the house works the Base falls offline. Sometimes after 2 weeks. Sometimes after 2 days. Only way I can fix mine is to unplug remove battery so it completely dead and put back together and plug in and it works again until it decides not too. Please fix in a firmware update to automatically to a hard reboot if it doesn’t detect wifi. My router is an eero and the base has full signal strength.

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  08-12-2021 12:25:16

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  Tcbpulse

  Here we are 2 years later and the only official response is to stop using wifi and connect ethernet directly, while every other device in my house has no problem maintaining a connection to the router. Has anyone had a resolution other than removing the SIM card? I have another router I can try, but I have $10 smart plugs that have no issue but the fact that a $200 security system can't reconnect to a working wifi network is unacceptable.

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  01-02-2022 03:29:00

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  TNs197fan

  After 2+yrs of mostly trouble free use from my Ring alarm system my base station has dropped it's wifi twice in the last month...last wifi drop was this past Friday 2-4-22. I'm on a Eero mesh wifi network running the latest 6.6.1-2 update. I checked the Eero website and this update was released back in mid-Dec. Like others have reported in this thread: -Wifi signal at the base station's location is great and there were no power issues at the times when the wifi connection was lost. -Tapping the reset button on the back brings the base station back online and it functions normally for awhile. So looking at this issue from another angle...my question is this...how do the Ring alarm devices, like the base station and keypads, behave if/when their internal batteries get some age on them? I know in automobiles you can get all sorts of "weird" behavior when the 12v battery is at or near it's "end of life". In addition to the base station wifi issue, in the past couple of weeks one of my 1st. gen keypads has started completely shutting down randomly. I suspect an internal battery issue with it as it's worked fine for years. Btw...I keep my keypads plugged into the a/c adapter. If i unplug it and plug it back in it works fine for awhile. It would be interesting to hear what battery failure modes the Ring engineers have seen during life cycle testing of the core alarm products(base stations, keypads, etc).

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  06-02-2022 06:05:37

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  Pricejordan41

  I also am having this same problem. On WiFi with a eeros mesh WiFi network. Signal is great in base station location but it falls off every other week or so. Extremely unreliable and ridiculous for a 600$ security system. Support just tells you to “connect to Ethernet” - I want the base station to be on WiFi so it can be in the center of the house for the loudest sound in the event it goes off. I have an alarm wall box but I do not think that goes off for a siren in the event it’s triggered. I’m beginning to get extremely frustrated with this! What other products are better than ring? They obviously don’t care enough to fix it when it’s been happening for 2 + years.

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  21-02-2022 04:29:11

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